Returns & Replacements
Return Requests will ONLY be accepted via email, fax or post so that both parties have a written record.
Return of Defective Items
Any product that has been used according to the intention and specifications stipulated by the manufacturer and has subsequently found to be defective will be replaced, repaired or refunded by Lights Direct, if returned within 7 (seven) calendar days of the original invoice date.
Return of “Change of mind” items
We do not accept returns for change of mind.
You can login and view the status of your order by visiting the My Account link on our website.
What can we do for you ?
Contact our friendly customer service team using the contact us link above, alternatively you can contact us from 8:30am-5:00pm Monday – Friday on 0400 949 515
The Lights Direct team is dedicated to ensure you receive a prompt response and helpful advice.
Lights Direct will only supply the best quality, reputable products to our customers. Quality assurance is very important to us, so we ensure our suppliers go through extensive quality control measures before any units are supplied. Lights Direct will always ensure that all products are Australian Standards Approved. All of our products are supplied with a minimum 12 month warranty, meaning you have the support required.
It is very important to us that our customers receive the best quality products and service. Should your item have a fault our customer service team are always ready to remedy the issue. All of our products are supplied with a minimum 12 month warranty which will ensure you are supported and well looked after.
For any warranty or fault related queries please contact our team at firstname.lastname@example.org.
We always do our best to ensure we have all products in stock, however in the case we have sold out we will promptly contact the customer to inform them of any transit delays.
Should we need to order any goods from our suppliers this may add up to 4-6 days transit time.